When selecting card payment, you should be directed to a DNA Payments page, such as below
- If you are not being redirected, please check your internet connection. An intermittent wireless connection may interrupt the transaction.
- Insufficient funds or credit limit reached are the simplest but most common reason for declined transactions
- Ensure you don’t close the payment window before the transaction is complete
- Adblockers may interrupt the transaction
- Some banks will automatically decline payments over insecure wireless networks, or from a remote or unusual location, to reduce the risk of fraud.
- VPN use may auto-decline the transaction
- Check the card details are correct. Autocomplete on your web browser may include old or incorrect card details.
- Mismatch between your billing address and card details may stop the transaction
- Ensure popup windows are allowed in your browser to allow the Google Pay and Apple Pay windows to appear
- Direct bank transfer is an option and is also secure
- if you have a problem at checkout contact@alepposoap.uk or call/text/WhatsApp +(44)7586728761