This Privacy Policy explains how Aleppo Soap UK (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from https://www.alepposoap.uk (“the Site”).
We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Personal Information We Collect
(a) Device Information
When you visit our Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies. We also collect data about the pages or products you view and how you interact with our Site.
We collect this information using:
- Cookies – small data files stored on your device. Learn more at www.allaboutcookies.org.
- Log files – track actions on the Site, including IP address, browser type, and timestamps.
- Web beacons, tags, and pixels – help us understand browsing behaviour and marketing performance.
(b) Order Information
When you make or attempt to make a purchase, we collect your name, billing address, shipping address, email address, phone number, and payment details (processed securely by our payment partners).
Note: We do not store or have access to your full card information. Card details are encrypted and processed directly by secure payment processors such as DNA Payments or Square.
(c) Contact and Account Information
If you create an account or contact us, we collect your login details, message content, and communication preferences.
2. How We Use Your Personal Information
We use your personal information to:
- Process and fulfil your orders (including payment and delivery)
- Communicate with you about orders or enquiries
- Prevent and detect fraud or misuse
- Improve and optimise our website and services
- Provide updates or offers (only if you have opted in)
Our lawful bases for processing your data include:
- Contractual necessity – to fulfil your purchase
- Legitimate interests – to improve services and prevent fraud
- Consent – for marketing or optional cookies
- Legal obligation – to comply with UK law
3. Sharing Your Information
We share your information only when necessary to provide our services, including with:
- WooCommerce – powers our online store (WooCommerce Privacy Policy)
- Payment processors – such as DNA Payments and Square
- Delivery partners – for order fulfilment
- Analytics and marketing tools – such as Google Analytics (opt out here)
We may also share information to comply with legal obligations or respond to lawful requests.
4. Cookies and Tracking
We use cookies to operate the Site and improve your experience. You can disable cookies in your browser settings; however, some features may not work properly without them.
We do not respond to “Do Not Track” browser signals, but you can manage analytics cookies through your consent preferences.
5. Data Retention
We retain personal information only as long as necessary for our business or legal purposes:
- Order information: up to 6 years (for tax and accounting)
- Customer accounts: until deletion is requested
- Marketing data: until you withdraw consent
6. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
To exercise your rights, contact us at contact@alepposoap.uk. We will respond within one month.
7. Data Security
We take appropriate technical and organisational measures to protect your data. Payment data is encrypted using SSL and processed securely by third parties.
8. International Transfers
Your data is stored within the UK or European Economic Area (EEA). If we transfer it elsewhere, we ensure adequate safeguards, such as the UK International Data Transfer Agreement.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated effective date.
10. Children’s Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect data from minors.
11. Contact Us
For any questions, data requests, or complaints, please contact:
Email: contact@alepposoap.uk